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Customer Journey Map

Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.

Implement an IT Chargeback System

IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that matters...

Implement an IT Chargeback System – Executive Brief

Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs,...

Implement an IT Chargeback System – Phases 1-4

This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.

Implement IT Chargeback – Phase 1: Launch

In the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,...

IT Chargeback Kick-Off Presentation

Use Info-Tech’s IT Chargeback Kick-Off Presentation to educate business unit leaders and C-level executives on IT chargeback at a high level.

Implement IT Chargeback – Phase 2: Define

In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...

IT Chargeback Program Development & Management Tool

Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.

Implement IT Chargeback – Phase 3: Implement

In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.

IT Chargeback Communication Plan

Use Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback to business owners, staff, and management.

Customer Journey Map Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.
Implement an IT Chargeback System IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that matters...
Implement an IT Chargeback System – Executive Brief Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT costs,...
Implement an IT Chargeback System – Phases 1-4 This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.
Implement IT Chargeback – Phase 1: Launch In the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,...
IT Chargeback Kick-Off Presentation Use Info-Tech’s IT Chargeback Kick-Off Presentation to educate business unit leaders and C-level executives on IT chargeback at a high level.
Implement IT Chargeback – Phase 2: Define In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
IT Chargeback Program Development & Management Tool Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.
Implement IT Chargeback – Phase 3: Implement In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.
IT Chargeback Communication Plan Use Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback to business owners, staff, and management.

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