|
Learn how to set up a customer feedback program for your service desks.
|
|
|
A tool to calculate the sample size needed for your survey.
|
|
|
Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...
|
|
|
Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
|
|
|
Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
|
|
|
This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...
|
|
|
This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
|
|
|
This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
|
|
|
This template will help you select the processes that you would like to outsource.
|
|
|
This template will allow you to create a detailed RFP for your outsourcing agreement.
|
|
