Service Desk Outsourcing Requirements Database Library

Author(s): Mahmoud Ramin

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Use this template to:

  • Brainstorm service desk processes.
  • Determine high-level maturity for each process.
  • Build a use case for each process.
  • Determine priority to outsource each process based on the maturity level and impact you will receive from outsourcing.

View the Complete Blueprint:

Define Requirements for Outsourcing the Service Desk

Prepare your RFP for long-term success, not short-term gains.

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