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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template will help you select the processes that you would like to outsource.
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Use the template to build out your proposal to transform your field technical support services.
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Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.
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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.
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Prioritize and prepare for tool rollout plan.
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Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
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