Availability and Reliability SLA Metrics Tracking Template

Author(s): Frank Trovato, David Xu, Andrew Sharp

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Use this metrics tracking template as a wireframe to establish a framework for collecting the current state availability and reliability service level metrics. This template will help you:
  • Organize your applications/systems into tiers based on criticality.
  • Breakdown each application into the relevant infrastructure silo and component.
  • Track the applicable metrics for each infrastructure component.
  • Track the metrics on a monthly basis and aggregate into annual results which reflect an average and also the maximum metrics.

NOTE: This file is a guideline which highlights metrics we recommend tracking. It is not intended to replace your current metrics tracking system. We recommend that you modify your current metrics tracking system to capture the metrics we highlight here.

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