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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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Use this policy template to define and support triage and support operations.
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The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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The data center access policy will outline the standards for regulating access to the company data center(s).
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Well-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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