Use this policy template to define and document the purpose, scope, objectives, and roles and responsibilities for your organization's triage and support policy.
IT Triage and Support Policy
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Develop Infrastructure & Operations Policies and Procedures
Document what you need to document and forget the rest.
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Search Code: 5703
Published: February 9, 2010
Last Revised: May 8, 2018
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1 Comment
This is a good compliment to our Service Catalog for end-users and I can use it to foster greater support from internal support staff.
Thanks.