A successful SLA project relies on open and clear communication between IT and the business. Use this template to let stakeholders and the executive team know what you've decided to do, why you've decided to do it, and what you need from them.

Add summary data to this executive presentation as you work through your pilot internal SLA project. 

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Improve IT-Business Alignment Through an Internal SLA

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

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