Infrastructure & Operations
Topics
Three Things Amazon Doesn’t Want You to Know About Alexa for BusinessBefore you implement Alexa for Business, make sure that it’s set up to actually save the end user time, instead of causing them more hassle. |
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Pole Vaulting the Chasm: Backup Software’s New Cloud RaceCloud backup isn’t just about finding an offsite repository for on-premises backups. Backup software vendors know that increasingly you will need to backup data that is... |
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Is Oracle Finally Poised to Catch up in the Cloud?Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in... |
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Develop an IT Infrastructure Services Playbook – Phases 1-3This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet. |
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Develop an IT Infrastructure Services Playbook – Executive BriefRead this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Authority MatrixThe tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the... |
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Industry-Specific BIA GuidelinesIncorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs. |
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Puzzle Solving for Hybrid-Cloud, Multi-Cloud, and Containers in a Virtual WorldWith the advent of containers in the emerging technology space and accompanying market excitement, there is much confusion over how to manage applications in legacy... |
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Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
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