Strategy and Organizational Design

Service Desk Technician II

The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...

Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Executive Brief

Read this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining the...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phases 1-3

This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 1: Identify Skills Needs for Your Future State Environment

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...

Future State Playbook

Use this template to identify new and changing processes in your future state environment.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Technical Skills Map

Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 3: Maximize the Value of Your Skills Map

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills map...

Technical Skills Map Communication Deck Template

Use this communication deck template to communicate required changes and next steps to action your skills map.

Service Desk Technician II The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
Map Technical Skills for a Changing Infrastructure & Operations Organization Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
Map Technical Skills for a Changing Infrastructure & Operations Organization – Executive Brief Read this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining the...
Map Technical Skills for a Changing Infrastructure & Operations Organization – Phases 1-3 This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...
Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 1: Identify Skills Needs for Your Future State Environment This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...
Future State Playbook Use this template to identify new and changing processes in your future state environment.
Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
Technical Skills Map Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 3: Maximize the Value of Your Skills Map This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills map...
Technical Skills Map Communication Deck Template Use this communication deck template to communicate required changes and next steps to action your skills map.

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