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This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
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This tool visualizes your portfolio of infrastructure projects.
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The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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Info-Tech's analysis of IT budgets across North America reveals a strong upward trend since 2009. Organizations are benefiting from the economic recovery and the effects...
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Use this template to create an executive presentation for business stakeholders.
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Use this template to identify new and changing processes in your future state environment.
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Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.
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Quantify and compare the relative importance of various business priorities as they relate to IT infrastructure.
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