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This blueprint reviews the characteristics, pros, and cons of cloud services, helping readers understand when to employ software-, platform-, and...
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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The Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and...
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This tool visualizes your portfolio of infrastructure projects.
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.
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Info-Tech's analysis of IT budgets across North America reveals a strong upward trend since 2009. Organizations are benefiting from the economic recovery and the effects...
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On May 5, 2010 top level domain authorities, such as ICANN, VeriSign, and others will implement the first phase of a DNSSEC (Domain Name System Security Extensions)...
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The business side of the organization generally uses one of two financial metrics to determine the viability and, therefore, the attractiveness of an investment: Net...
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