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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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Read this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining...
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This storyboard will help you take a practical and proactive approach to identify needed technical skills for your future state environment and the most efficient way to...
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you identify what skills are needed based on...
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Use this template to identify new and changing processes in your future state environment.
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
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Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you get stakeholder buy-in and leverage the skills...
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