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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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Use this tool to track metrics for continual improvement.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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This tool assesses base IT Operations processes prerequisites.
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Use this tool to standardize the delivery of high-demand infrastructure services.
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Use this tool to estimate the cost of repeatable infrastructure services.
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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Document and prioritize projects and initiatives that will meet gaps in current SOPs.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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