This tool helps you:
- Identify customer applications and their necessary requirements (security, reliability, maintainability, and availability)
- Identify and assess customer process and people capabilities
- Determine whether you are able to support all technical requirements of your customers
- Determine whether or not your people and process capabilities align with those of your customer
Following the completion of the shared services assessment tool, your will be positioned to decide whether or not implementation of shared services is a viable future option.