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Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.
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Leverage this tool as a reporting template.
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This template will provide the means to track data on each metric that enables full lifecycle management.
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Use this tool to estimate business impact and prioritize critical technical debt.
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Document cost factors by cloud service.
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Document your cloud cost management processes and procedures.
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Assess your organization's cloud cost management capabilities.
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Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.
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Use this tool to identify and prioritize tasks that you need to complete for implementing shared services.
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This tool will help you help organize, prioritize, and justify your software budget items for the upcoming year.
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