I&O Process Management - Blueprints
Topics
Types of Content
Prepare for Cognitive Service ManagementNatural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the... |
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Develop Infrastructure & Operations Policies and ProceduresIT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &... |
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Map Technical Skills for a Changing Infrastructure & Operations OrganizationActively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads. |
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Prepare and Defend Against a Software AuditSoftware licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a vendor... |
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Improve IT-Business Alignment Through an Internal SLAThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks... |
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Govern Shared ServicesIT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business. |
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