I&O Process Management - Solution Sets

Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Define Your Cloud Vision

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...

Build Your Infrastructure Roadmap

All too often, Infrastructure is left in a reactive mode, overwhelmed with work, while the business fumes at the delay. Follow the roadmap process to better interface...
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Develop and Manage Your Infrastructure and Operations Budget

Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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