I&O Process Management - Blueprints | Info-Tech Research Group

Take Control of Infrastructure and Operations Metrics

Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Improve IT-Business Alignment Through an Internal SLA

The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...

Build a Strategic Infrastructure Roadmap

Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become strategic and proactive in...

Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....

Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.

Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...

Prepare and Defend Against a Software Audit

Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a vendor...

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...

Take Control of Infrastructure and Operations Metrics Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
Govern Shared Services IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
Improve IT-Business Alignment Through an Internal SLA The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
Build a Strategic Infrastructure Roadmap Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become strategic and proactive in...
Implement Infrastructure Shared Services It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
Map Technical Skills for a Changing Infrastructure & Operations Organization Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
Build a Continual Improvement Program Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...
Prepare and Defend Against a Software Audit Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a vendor...
Prepare for Cognitive Service Management Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
Develop Infrastructure & Operations Policies and Procedures IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...

I&O Process Management - Blueprints

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