Small Enterprise Resources - Tools

Information Security Program Gap Analysis Tool

To enable an effective security program, all areas of security need to be evaluated closely to determine where the organization sits currently and where it needs to go to...

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Requirements Gathering Playbook

Adapt this guide to document your requirements gathering process guidelines.

Security Risk Register Tool

This tool will allow you to collect, analyze, and combine individual risks and view the aggregate level of risk within the organization, including how it compares to your...

Infrastructure Outsourcing RFP Scoring Tool

Use the prefilled examples in this RFP Vendor Proposal Scoring Tool to assess which vendor proposal can best meet your infrastructure outsourcing services requirements in...

Cloud Strategy Workbook

This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...

Project Intake and Prioritization Tool

Use the Project Intake and Prioritization Tool as a template to help you track and prioritize project requests.

Service Desk Efficiency Calculator

The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.

Security Policy Prioritization Tool

The Security Policy Prioritization Tool helps your organization prioritize your policy suite based on Importance, Ease to Implement and Ease to Enforce.

Service Desk Assessment Tool

Use this tool to assess the health of your service desk to easily identify areas for improvement.
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