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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.
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IT leaders need to transform the way they plan, design, and deliver services to support organizational growth and transformation. Use this blueprint to define and plan your...
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Understand how Service Management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.
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