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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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This phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with...
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
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This blueprint will help you develop a roadmap for your service management program.
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