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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
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This blueprint will help you develop a roadmap for your service management program.
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Use this template to create a light business case to gain buy-in and define goals, milestones, and use cases.
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Use this template to document your service management initiation and governance plan.
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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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