IT organizations continue attempting to implement service management, often based on ITIL, with limited success and without visible value. They implement in an ad-hoc fashion, without defined outcomes, and without business engagement. This storyboard will help you initiate an effective service management program through the following steps:
- Establish your service management goals.
- Define your process ownership level.
- Define your process standardization level.
- Identify your impacting forces and mitigation strategies.