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IT organizations continue attempting to implement service management, often based on ITIL, with limited success and without visible value. They implement in an ad-hoc fashion, without defined outcomes, and without business engagement. This storyboard will help you initiate an effective service management program through the following steps:

  • Establish your service management goals.
  • Define your process ownership level.
  • Define your process standardization level.
  • Identify your impacting forces and mitigation strategies.

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Initiate Your Service Management Program

Ensure that you create and improve the right service management processes and activities to support business needs and value.

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