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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you gather strategic requirements to inform the design of...
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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you create a CXM initiatives roadmap and prioritize...
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Your web presence is your organization’s face to the world: support it with best-in-class tools and technologies for Web Experience Management.
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Understand the benefits of a dedicated Web Experience Management Suite and kick start your WEM strategy with a project charter.
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For your business to leverage WEM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...
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For your business to have a successful deployment it is important to use all the initiatives planned out in the previous phases.
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Build an LMS strategy on the foundation of corporate objectives and L&D goals by considering the four pillars of LMS: content, people, process and technology.
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This phase of the blueprint, Visualize the Project, will help you create a project vision and structure the project. Understand what your organization needs, and create a...
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This blueprint phase,, Right-Size the Solution, will help you conduct a current-state assessment and evaluate solution alternatives. Elicit stakeholder requirements and...
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