Info-Tech recommends rapidly updating your strategy for customer experience management (CXM) to ensure it can rise to the occasion of the COVID-19 pandemic.

Start by assessing the risk COVID-19 poses to your CXM approach and how it’ll impact marketing, sales, and customer service functions.

Implement actionable measures to blunt the threat of COVID-19 while protecting revenue, maintaining consistent product and service delivery, and improving the integrity of your brand. We’ll dive into five proven techniques in this brief!

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Adapt Your Customer Experience Strategy to Successfully Weather COVID-19

Protect your revenue while maintaining strong customer relationships during the pandemic crisis.

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