Enterprise Applications - Storyboard

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2020 Applications Priorities Report Storyboard Info-Tech’s 2020 Applications Priorities Report explores five initiatives that IT should prioritize for the year that will position the organization to leap ahead of the...
HRIS Strategy & Roadmap for Local Government Public sector leaders identify HR–IT alignment as a key enabling capability in government. This case study shows Info-Tech's approach to evaluate the maturity of your...
Embrace Information Lifecycle Management in Your ECM Program – Phase 3: Implement and Operationalize Information Lifecycle Management This phase of the blueprint, Embrace Information Lifecycle Management in Your ECM Program, will help you bring your ILM program to life with best practices for governance...
Embrace Information Lifecycle Management in Your ECM Program – Phase 2: Develop ILM Classifications and Policies This phase of the blueprint, Embrace Information Lifecycle Management in Your ECM Program, will help you define an information classification scheme and identify the key...
Embrace Information Lifecycle Management in Your ECM Program – Phase 1: Establish the Information Lifecycle Management Foundation This phase of the blueprint, Embrace Information Lifecycle Management in Your ECM Program, will help you create the core components that guide the rest of your ILM project...
Embrace Information Lifecycle Management in Your ECM Program – Phases 1-3 This storyboard will help you craft an efficient and effective information lifecycle management practice, as part of your overall ECM program.
Develop an Actionable ERP Strategy and Roadmap – Phase 3: Build and Govern the Roadmap This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you define and scope work initiatives to build your ERP strategy roadmap, as well as...
Develop an Actionable ERP Strategy and Roadmap – Phase 2: Conduct the Intake Process and Evaluate Strategy Options This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you conduct an ERP operational assessment, identify improvement opportunities, and...
Develop an Actionable ERP Strategy and Roadmap – Phase 1: Harness the Value of ERP This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you refine your ERP operating model, define the scope of your ERP strategy, outline...
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.

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