What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
92 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Employee Record
Payroll Administration
Learning and Development
Position Management
Performance Management
Benefits Administration
Time and Attendance
Talent Management
Compensation Management
Talent Acquisition
Workforce Planning
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Quality of Features
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Also Featured in...
Payroll
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Talent Management
Translation missing: en.product_page.ratings.score 7.7
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 7.6
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.3
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UKG Pro Reviews
Alison M.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Easy to use system with lots of feature.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
This system is super user friendly for both the end use and employees.
What is your favorite aspect of this product?
The mobile features are the best I have used!
What do you dislike most about this product?
Love this product, my only complaint would be consistent customer service.
What recommendations would you give to someone considering this product?
If you are looking for something easy for you and your employees to utilize this is the system for your organization.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
Rui A.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
To minimize manual processes.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
With workflow capabilities for human resources with appropriate reviewers and approvers. Your staff have the ability to update their own data through self-service options. PTO work hours and wages can be tracked. Based on cutting-edge computing techniques including artificial intelligence, predictive analytics, and business intelligence.
What is your favorite aspect of this product?
I like UKG Pro because it allows for personalized onboarding and a quick start. You can keep payroll records, employee tax information, and private information about your employees in one place. Reports can be generated for a variety of parameters, including work activities and time and attendance. You can improve performance, streamline work processes, increase worker understanding, and increase retention rates.
What do you dislike most about this product?
UKG Pro's customer support remains lackluster. The UKG Pro learning curve is very severe for non-technical users. It takes a long time to bring new staff into the program.
What recommendations would you give to someone considering this product?
To handle your personal data and files, I suggest UKG Pro. For compensation, punctuality, performance and succession plans.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jack C.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
"Great Hire-to-Retire Applicant Tracking"
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
In every sense, this product has surpassed my expectations. Other UKG modules have been incorporated into the core system, and all of these modules function together seamlessly. UKG Pro is a one-of-a-kind experience and my favorite.
What is your favorite aspect of this product?
Ultipro's general layout and ease of use. As of late, text messaging has become a convenient way to connect with workers.
What do you dislike most about this product?
That it has been difficult to get alerts after an employee has a life event and submits it for approval is not something I like. It seems to be an easy effort to add an email to alert the administrator that the permission is pending.
What recommendations would you give to someone considering this product?
UltiPro comes highly recommended if you are looking for a solution that not only offers amazing reporting capabilities but also a beautiful community of clients.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Altruistic
