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Syndigo LLC

Syndigo

Composite Score

6.0 /10

CX Score

6.0 /10

22 Reviews Write a Review

What is Syndigo?

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating information so participants can increase sales on every shelf.

Company Details

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Syndigo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Syndigo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

2
Since last award

92 Plan to Renew

3
Since last award

66 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Syndigo?

25% Negative

5% Neutral

70% Positive

Pros

Security Protects
Helps Innovate
Reliable
Enables Productivity

Cons

Under Delivered
Commodity Features
Vendor's Interest First

Feature Ratings

Average 64

Role-Based Access Management

Integration

Master Record Management

Customer Experience Management

Omni-Channel Information Delivery

Data Export

Data Syndication

Digital Asset Management

Advanced Search and Filtering

Product Categorization & Relationships

Workflow and Approval Management

Vendor Capability Ratings

Average 66

Quality of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support

Syndigo Reviews

Siddhant S.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Good product, good after sales team, bit costly

Likeliness to Recommend

8 /10

What differentiates Syndigo from other similar products?

Product quality is slightly better than other products in the market

What is your favorite aspect of this product?

User friendliness

What do you dislike most about this product?

Overall a nice product, nothing to dislike

What recommendations would you give to someone considering this product?

Product is good but little costly.

Pros

Trustworthy
Respectful
Transparent
Continually Improving Product

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Great balance of functionality for reasonable cost

Likeliness to Recommend

10 /10

Pros

Trustworthy
Effective Service
Saves Time
Respectful

Vikash C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Great tool for enriching customer experience

Likeliness to Recommend

10 /10

What differentiates Syndigo from other similar products?

Riversand PX 360 gives a great and enriching customer experience with utmost ease of use. Its advanced data analytics and rich insights ensures a great scalable, agile and convenient solution to any customer experience related products or organization.

What is your favorite aspect of this product?

The ability to get integrated with a plethora of systems is the most lovely feature of this tool.

What do you dislike most about this product?

In front of of the variety of assistive feature it provides, there is hardly anything to dislike. However, to make it more market appealing, the cost optimization can be considered.

What recommendations would you give to someone considering this product?

I absolutely recommend this for any individual or organization which requires a scalable solution to increase their customer experience and engagements.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Syndigo

What is Syndigo?

Company Details

Need Assistance?

Syndigo Ratings

79 Likeliness to Recommend

2 Since last award

92 Plan to Renew

3 Since last award

66 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+57 Net Emotional Footprint

How much do users love Syndigo?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Customer Experience Management Ability to optimize customer experience based on customer profile and/or behaviour.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Syndigo Reviews

Siddhant S.

Good product, good after sales team, bit costly

Likeliness to Recommend

Pros

Great balance of functionality for reasonable cost

Likeliness to Recommend

Pros

Vikash C.

Great tool for enriching customer experience

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access Management

Integration

Master Record Management

Customer Experience Management

Omni-Channel Information Delivery

Data Export

Data Syndication

Digital Asset Management

Advanced Search and Filtering

Product Categorization & Relationships

Workflow and Approval Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Vendor Support