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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Collaboration

87

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Time & Expense Tracking

83

Resource Management

83

Dependency and Milestone Tracking

82

Reporting

82

Budget Management

82

Hierarchical Task Management

81

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

84

Ease of IT Administration

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Business Value Created

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Vendor Support

79

Smartsheet Reviews

Selena R.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Brilliant sheet, set up multiple sheets,

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets sharing in various ways for example presenting on conversion, emailing, sharing over text stages. It's pretty and truly natural to include various layers for example task proprietors, conditions, the basic way of outwardly engaging when I share with colleagues they can rapidly get the data they need and it doesn't seem confounded or tangled

What is your favorite aspect of this product?

Adding errand and conditions, working together with other colleagues, Distributing results, joining other work plans

What do you dislike most about this product?

Smartsheet having more prompts for the client, Perhaps an I incorporation that gets the sort of work plan that has been created and submits proposals, The free client profile is restricted justifiably yet it sucks.

What recommendations would you give to someone considering this product?

Having the option to see the task in contrast with our authoritative objectives is truly useful particularly with multidisciplinary group Having the option to lay out repeatable cycles in view of an executed work plan permits us to guarantee we are distinguishing best practices Having the option to rapidly channel assets permits us to see where were over assigned and make changes in staffing Having the option to rapidly channel assets permits us to see where were over designated and adapt

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Respectful

Daniella F.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is the best automation platform

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I truly like Smartsheet's automating and reporting capabilities. This is, from my perspective, a one-stop-shop. Smartsheet has it all, from project management to report generation.

What is your favorite aspect of this product?

Overall, I enjoy utilizing Smartsheet, and We use it regularly at work to streamline my work procedures. Smartsheet's finest asset is its flexibility to be customized. We can accomplish that if we can conceive of a technique to modify data that will help your project planning. The options are limitless.

What do you dislike most about this product?

The learning curve for Smartsheet is very severe. Since they can't reason via programming, earlier generations have a tough time comprehending software. They could only take certain pathways.

What recommendations would you give to someone considering this product?

Featuring column formulae, cross-sheet management of data, Smartsheet outperformed Excel. It is a highly recommended platform. Easy Tasks were too architecturally ridged to design a solution that precisely fitted to our demands without a regard to data entry automated processes.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Destiny P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A dynamic work management system

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It adds the tasks according to their dependencies while allowing the to create the customized dashboard. It also facilitates with easy web publishing by filtering the content and allowing integrations to get data from database and export clean looking PDF file ready to deliver to the client.

What is your favorite aspect of this product?

It is a very beneficial software for assigning and tracking the projects progress just like spreadsheet with some added and flexible features. One of the more highlighted features includes reminder notification which keeps your team working on schedule.

What do you dislike most about this product?

It allows a smaller number of documents to be uploaded per ticket rest has to be uploaded manually. And access of file can’t be given to any individual without providing access to the whole team. Other than that, no free versions are available and the costs of its basic package is very high.

What recommendations would you give to someone considering this product?

This platform is not just a task or productivity app but its a whole new opportunity to connect with others and expand your organization by achieving even more. It allows you to communicate, manage and report to work in real time which automates the workflow and create new processes at scale.

Pros

  • Continually Improving Product
  • Efficient Service
  • Respectful
  • Generous Negotitation

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