SmartFile Customer Reviews 2026 | Content Collaboration

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SmartFile

Composite Score

7.6 /10

CX Score

8.0 /10

7 Reviews Write a Review

What is SmartFile?

SmartFile is a highly customizable file management solution for businesses seeking scalable file storage, transfer and management with increased control and compliance. Fully integrate SmartFile with internal security and access permissions while enjoying the secure storage, custom branding and multi-user access of the Web App. SmartFile provides unique solutions for governance, management and analytics.

Company Details

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SmartFile Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SmartFile?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Enterprise Grade Security Controls

Mobility Support

Team Collaboration

Cognitive Content Services

Large File Optimization

Task Management and Workflow

Real-Time Synchronization

Electronic Signatures

3rd-Party Integrations

Audit Trail

Access Control and Rights Management

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

SmartFile Reviews

Emily J.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2020

The standout feature for this service

Likeliness to Recommend

8 /10

What differentiates SmartFile from other similar products?

We appreciate the unlimited file size, extremely affordable coast, and great sales team.

What is your favorite aspect of this product?

Ease of use and ability to easily teach other.

What do you dislike most about this product?

Not much.

What recommendations would you give to someone considering this product?

They’re very affordable. There are other systems that seem fancier, but this is a great value.

Pros

Reliable
Efficient Service
Effective Service
Saves Time

Latest Research

SmartFile

What is SmartFile?

Company Details

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SmartFile Ratings

83 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SmartFile?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Mobility Support Software is optimized for mobile usage.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Large File Optimization Contains optimizations for transfers of large files.

Task Management and Workflow Supports triggers and events for process automation.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Audit Trail View all previous activity including any recent edits and user access.

Access Control and Rights Management Ability to discretely control who can access the file.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SmartFile Reviews

Emily J.

The standout feature for this service

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Enterprise Grade Security Controls

Mobility Support

Team Collaboration

Cognitive Content Services

Large File Optimization

Task Management and Workflow

Real-Time Synchronization

Electronic Signatures

3rd-Party Integrations

Audit Trail

Access Control and Rights Management

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training