This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Salesforce.com Inc

Salesforce Agentforce

Composite Score

7.2 /10

CX Score

7.5 /10

9 Reviews Write a Review

What is Salesforce Agentforce?

Agentforce brings digital labor to every employee, department, and business process to augment employees and improve customer experiences. Agentforce works with your existing apps, data, and business logic and can take action across your entire enterprise. And it’s built on the trusted Salesforce platform, so your data always stays safe.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Salesforce Agentforce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Agentforce?

0% Negative

11% Neutral

89% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 74

Natural Language Processing

Context-Aware Decision Making

Autonomous Decision Making

Explainable AI (XAI)

Orchestration of Multi-System Workflows

Data Integration & Connectivity

Analytics and Reporting

Adaptive Learning / Training

Workflow Automation

Security and Privacy Compliance

Real-Time Data Processing and Operations

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Salesforce Agentforce Reviews

Sohanlal C.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

it's the full crm, not a lite app.

Likeliness to Recommend

10 /10

What differentiates Salesforce Agentforce from other similar products?

many mobile crms are just a simplified version of the desktop site. agentforce is different. it feels like i have the full power of salesforce on my phone and tablet.

What is your favorite aspect of this product?

i love that i can access all our company's custom objects and fields. it's not just the standard contacts and accounts. this is essential for our complex business.

What do you dislike most about this product?

because it's so powerful, it can be very slow to load on my phone.

What recommendations would you give to someone considering this product?

if you need the full power of salesforce in the field, this is the only choice.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

Salesforce Agentforce

What is Salesforce Agentforce?

Company Details

Need Assistance?

Salesforce Agentforce Ratings

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Agentforce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Context-Aware Decision Making Ability to take into account the current environment, user behavior, and real-time data to make decisions dynamically.

Autonomous Decision Making The AI platform must be capable of making decisions independently based on input data and predefined rules.

Explainable AI (XAI) Ability to provide transparency into how and why decisions were made by the AI, offering insights into the models’ decision-making process.

Orchestration of Multi-System Workflows The platform must be able to orchestrate and coordinate multiple systems, bots, or models working together to complete end-to-end tasks.

Data Integration & Connectivity Ability to connect with multiple external systems (CRMs, ERPs, databases, APIs) and integrate diverse data sources whether structured and unstructured data.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Adaptive Learning / Training The platform should support the training of AI models that can learn from data and adapt over time to improve decision-making.

Workflow Automation Offers a rules and routing engine to automate business workflows

Security and Privacy Compliance Ensure data privacy, security, and regulatory compliance requirements are met, especially when handling sensitive data (GDPR, PII, CCPA, HIPAA)

Real-Time Data Processing and Operations Ability of the platform to process real-time data to make immediate decisions and take actions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Salesforce Agentforce Reviews

Sohanlal C.

it's the full crm, not a lite app.

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Natural Language Processing

Context-Aware Decision Making

Autonomous Decision Making

Explainable AI (XAI)

Orchestration of Multi-System Workflows

Data Integration & Connectivity

Analytics and Reporting

Adaptive Learning / Training

Workflow Automation

Security and Privacy Compliance

Real-Time Data Processing and Operations

Vendor Capability Ratings

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Implementation

Ease of IT Administration

Vendor Support

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration