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LastPass

8.5 / 10
Category
LastPass
8.5 / 10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

86 Likeliness to Recommend

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
12% Neutral
81% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Credential Management

91

Password Generator

88

Encryption and Decryption

87

Multi-Factor Authentication (MFA)

87

Vault for Each User

87

Work and Personal

87

Autosave and Autofill

86

Single Sign-On (SSO)

86

Team Management

85

Access From Multiple Devices

85

Credential Rotation

85

Vendor Capability Ratings

Average 80

Ease of IT Administration

87

Ease of Customization

83

Quality of Features

81

Availability and Quality of Training

80

Ease of Implementation

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

75

Breadth of Features

74

Business Value Created

72

Ease of Data Integration

72

Vendor Support

72

LastPass Reviews

Thomas W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A simple yet unbreakable password manager

Likeliness to Recommend

8 / 10

What differentiates LastPass from other similar products?

LaspPass is unique because of its compatibility with different platforms. You can access any account regardless of the device you are using. It can work with Microsoft, macOS, android, and iOS. This is quite convenient because you can switch devices, when necessary without limitations.

What is your favorite aspect of this product?

I think AutoFill is my favorite feature. I don't have to type complicated passwords to access various platforms. I can safely access the count with a few clicks. The 2FA feature is also great because no one can access your account just because the password is stored in the vault. I also like it because it analyzes passwords and alerts me when I reuse passwords or choose a weak password. This enhances the overall security.

What do you dislike most about this product?

I always worry that that criminals might access the thousands of passwords stored in LastPass at some point. I believe that the vendor puts in place the relevant security measures, but then again, the convenience comes with some risk, just like with any cloud-based service. You need to be a=connected to the internet to access your passwords.

What recommendations would you give to someone considering this product?

Read and understand how LastPass functions for a great experience.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Jane F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent and easy to use application

Likeliness to Recommend

9 / 10

What differentiates LastPass from other similar products?

Accessibility on multiple devices by multiple people.

What is your favorite aspect of this product?

Easy to use and ability to view my entire vault.

What do you dislike most about this product?

Tries to autofill name/address/phone in too many unrelated places.

What recommendations would you give to someone considering this product?

You will accumulate passwords fast, so be organized and set up folders that work for you.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Renu S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Best Tool For Digital Passwords

Likeliness to Recommend

9 / 10

What differentiates LastPass from other similar products?

It offers a plethora of interactive features, such as auto password suggestions and direct linking to applications for seamless logins. These unique attributes set it apart from other similar tools.

What is your favorite aspect of this product?

The highlight is that we don't have to worry about strengthening the password, it automatically suggests and generates a robust password.

What do you dislike most about this product?

I haven't encountered anything to dislike so far.

What recommendations would you give to someone considering this product?

The ultimate tool to consolidate all your digital passwords in one secure place.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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