Khoros Customer Reviews 2025 | Social Media Management

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Khoros

Composite Score

8.2 /10

CX Score

8.4 /10

58 Reviews Write a Review

What is Khoros?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details

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Awards & Recognition

Khoros won the following awards in the Social Media Management - Enterprise category

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5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Product Impact
Conflict Resolution

2025

2 Top Rated Capabilities

4 Top Rated Features

2024

Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Khoros Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Effective Service
Security Protects
Acts with Integrity

Feature Ratings

Average 84

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Contextual Analysis

Dashboards and Visualization

Trend Analysis

Vendor Capability Ratings

Average 83

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Khoros Reviews

Rancy B.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Great Product

Likeliness to Recommend

8 /10

What differentiates Khoros from other similar products?

The Features it offers for organisations to enhance their social media management as well as ability to know the trends and how to tap into the possibilities available.

What is your favorite aspect of this product?

Easy to us as an IT Manager

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

This is a product that you can start using from the word Go because of its easy navigation and features.

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Benjamín S.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use

Likeliness to Recommend

9 /10

What differentiates Khoros from other similar products?

What sets Khoros apart it's robust approach to handling enterprise level challenges. One of the satndout features it's ability to support global brands through seamless collaboration- I've found it incredibly useful for managing multiple social channels across different time zones and languages.

What is your favorite aspect of this product?

It's user friendly interface. Navigating through the platform is intuitive, which has signifivantly reduced the learning curve for our team,

What do you dislike most about this product?

Is that it can feel a bit overhalming at first, especially for new users.

What recommendations would you give to someone considering this product?

My recommendation would be to take full advantage of the trial period, if available, to get familiar with the platform's range of features. Spend time exploring its integrations with other tools you use, as it can really streamline your processes.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Role: Operations
Industry: Communications
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Easy to use!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Latest Research

Khoros

What is Khoros?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Khoros Ratings

86 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Khoros?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Khoros Reviews

Rancy B.

Great Product

Likeliness to Recommend

Pros

Benjamín S.

Easy to use

Likeliness to Recommend

Pros

Easy to use!

Likeliness to Recommend

Pros

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Title

Feature Ratings

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Contextual Analysis

Dashboards and Visualization

Trend Analysis

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness