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BUSINESSNEXT

CRMnext

Composite Score
7.8 /10
CX Score
8.3 /10
Category
CRMnext
7.8 /10

What is CRMnext?

CRMnext’s commutable cloud platform addresses and delivers unique CRM solutions to customers that helps them streamline business process and attain sustainable success. It offers a unique option to select private or public cloud to help customers customize their application.

Company Details


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CRMnext Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CRMnext?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Sales Management

84

Customer Service Management

84

Lead Management

83

Collaboration

82

Activity and Workflow Management

79

Analytics and Reporting

79

Mobile

78

Marketing Management

78

Quote Contract and Proposal

76

Account and Contact Management

76

Telephony and Call Center Management

75

Vendor Capability Ratings

Average 85

Business Value Created

91

Ease of IT Administration

89

Availability and Quality of Training

88

Quality of Features

87

Ease of Implementation

87

Usability and Intuitiveness

86

Breadth of Features

83

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

80

Ease of Customization

74

CRMnext Reviews

Donna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Excellent one-stop solution for digital marketing.

Likeliness to Recommend

9 /10

What differentiates CRMnext from other similar products?

This system could be a model CRM framework among a major number of its competitors. Its activity is excellent. It’s exceptionally simple to utilize and easy to implement. It’s adequate resources and therefore the quality it offers is flawless. It is maybe the foremost ideal system to think about while using a CRM framework. It’s simply customizable and appropriate for users while not having a lot of technical knowledge. SaaS, personal cloud, and on-premise deployment are available.

What is your favorite aspect of this product?

This system is extremely significant and assists you in rising client affairs, order sales force, management services, and purchasers in an exceedingly nice manner. It permits the clients to figure out an ideal, quick, and successful way to enhance sales productivity. CRMNEXT has rare accessibility through numerous gadgets. This method is easy to control which is a fantastic point to enhance the user’s expertise while using this system. Offers a detailed complete and client contact description. Smart responsibility within the engagement of customers.

What do you dislike most about this product?

A little downside of using this method is that sometimes its performance experiences stoppages that, regardless of lasting only for a couple of moments, produce problems for shoppers once they’re working. Our team has talked regarding this issue with client support and it ne’er provided us any sturdy solutions or answers to keep this from occurring that has been one thing that has caused distress.

What recommendations would you give to someone considering this product?

Don’t underestimate the cooperative challenges of third parties. It’s typically not technical integration, however a 3rd party’s inability to commit resources or share a similar sense of urgency/priority. Its support system is very cooperative and helps a lot in making quick progress of the business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saburo P.

  • Role: Vendor Management
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

CRMNEXT is an important software for business.

Likeliness to Recommend

9 /10

What differentiates CRMnext from other similar products?

It helps to enter leads within the CRM next while not employing a physical register we will maintain consumer info at any purpose of some time and track the client records. Facilitate capture leads from multiple places like websites, merchandising campaigns, landing pages, and collate them on one platform. Offers a close whole and customer contact description. Good accountability within the engagement of customers. The potential of integration with a clear engine. Quite applicable for organizations with multiple merchandises particularly financial institutions and it’s thus an incredible and profitable tool for organizations.

What is your favorite aspect of this product?

CRMnext is a sensible tool to help improve shopper relationships, automatize the sales force, distinctively manage services and customers. An aspect that I will be able to say that stands out regarding this platform is the real innovation it offers since that allows users to work in a timely, quick, and effective manner to increase sales efficiency. CRMNEXT has nice convenience through multiple devices like computers, tablets, Macs, cell phones, and thru the cloud. The service is extraordinarily simple to use and straightforward to implement which is a nice advantage to boost the experience of the users once using the service.

What do you dislike most about this product?

The color theme is harsh on the eyes as red and orange are bright therefore using them for long hours is a pain. There can be additional dashboards to showcase the foremost important info simply on the front page readily. The platform has restricted cross integration with different merchandise hence you’ve got to manually treat the data.

What recommendations would you give to someone considering this product?

I would advise the potential customers to carefully analyze their own still the end-user knowledge requirements. This can create all the stakeholders concerned to have a foot within the boat. Also, keep the value and output in mind. It is so promising and supportive software to work with.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Cons

  • Less Inspiring
  • Less Caring
  • Vendor Friendly Policies
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