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BUSINESSNEXT

CRMnext

Composite Score
7.8 /10
CX Score
8.3 /10
Category
CRMnext
7.8 /10

What is CRMnext?

CRMnext’s commutable cloud platform addresses and delivers unique CRM solutions to customers that helps them streamline business process and attain sustainable success. It offers a unique option to select private or public cloud to help customers customize their application.

Company Details


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CRMnext Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CRMnext?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 80

Sales Management

84

Customer Service Management

84

Lead Management

83

Collaboration

82

Activity and Workflow Management

79

Analytics and Reporting

79

Mobile

78

Marketing Management

78

Quote Contract and Proposal

76

Account and Contact Management

76

Telephony and Call Center Management

75

Vendor Capability Ratings

Average 85

Business Value Created

91

Ease of IT Administration

89

Availability and Quality of Training

88

Quality of Features

87

Ease of Implementation

87

Usability and Intuitiveness

86

Breadth of Features

83

Ease of Data Integration

83

Vendor Support

82

Product Strategy and Rate of Improvement

80

Ease of Customization

74

CRMnext Reviews

Jeremy P.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use and Configurable

Likeliness to Recommend

10 /10

What differentiates CRMnext from other similar products?

Without a physical register, it is helpful to enter leads into the CRM after which we will track the customer records and keep track of client information. It offers services like management system, statistics, and marketing solutions. The tracking of marketing efforts and campaign investment returns are both made possible by the marketing management component of CRMNEXT.

What is your favorite aspect of this product?

For each client inquiry, it also creates customized messages in real time. It is improving the relationship between the company and its clients. Everyone's usage is made simpler by the variety of modes available for data retrieval. The Saas has excellent uptime and responds extremely quickly. The software is utilized by both the frontend and backend teams for various tasks. As a result, usefulness is spread.

What do you dislike most about this product?

A minor drawback of this service is that occasionally the CRMNEXT experiences performance delay despite only enduring a few minutes’ cause issues for users while they work. I have spoken with support about this issue, but they have never given me concrete solutions or advice to stop this from happening, which has really remained something that has caused discomfort.

What recommendations would you give to someone considering this product?

We now utilize CRMNEXT extensively throughout the company, primarily for streamlining and digitizing the relationship management and asset lead management processes for retail banks. All modules, including leads, cases, reports, customer 360, etc., are catered to by CRMNEXT.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Lisa-jess B.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent one-stop solution for digital marketing.

Likeliness to Recommend

9 /10

What differentiates CRMnext from other similar products?

This system could be a model CRM framework among a major number of its competitors. Its activity is excellent. It’s exceptionally simple to utilize and easy to implement. It’s adequate resources and therefore the quality it offers is flawless. It is maybe the foremost ideal system to think about while using a CRM framework. It’s simply customizable and appropriate for users while not having a lot of technical knowledge. SaaS, personal cloud, and on-premise deployment are available.

What is your favorite aspect of this product?

This system is extremely significant and assists you in rising client affairs, order sales force, management services, and purchasers in an exceedingly nice manner. It permits the clients to figure out an ideal, quick, and successful way to enhance sales productivity. CRMNEXT has rare accessibility through numerous gadgets. This method is easy to control which is a fantastic point to enhance the user’s expertise while using this system. Offers a detailed complete and client contact description. Smart responsibility within the engagement of customers.

What do you dislike most about this product?

A little downside of using this method is that sometimes its performance experiences stoppages that, regardless of lasting only for a couple of moments, produce problems for shoppers once they’re working. Our team has talked regarding this issue with client support and it ne’er provided us any sturdy solutions or answers to keep this from occurring that has been one thing that has caused distress.

What recommendations would you give to someone considering this product?

Don’t underestimate the cooperative challenges of third parties. It’s typically not technical integration, however a 3rd party’s inability to commit resources or share a similar sense of urgency/priority. Its support system is very cooperative and helps a lot in making quick progress of the business.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Danna-jess Z.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Cloud base CRM to manage sales and business.

Likeliness to Recommend

9 /10

What differentiates CRMnext from other similar products?

Very affected with just how simple it's to urge CRM next up and running and the way seamless it is to manage your pipeline mistreatment Gmail because of the backbone. Click on the handy very little CRM next brand icon and connect it right up to no matter it pertains to, during a few seconds, with no over a pair of or three clicks. It's customizable if you would like it to be. It doesn't want a job to stay CRM next updated - it simply works.

What is your favorite aspect of this product?

CRM next is sensible tool to assist improve client relationships, automatize sales force, manage services and customers in a very distinctive way. A side that I will say that what stands out regarding this platform is that the real innovation it offers, since that enables users to figure in a timely, quick and effective manner to extend sales efficiency. CRM next has nice accessibility through multiple devices similar to pc, tablets, Macs, cell phones and thru the cloud. The service is extremely easy to use and simple to implement that is a great advantage to boost the expertise of the users once operating the service

What do you dislike most about this product?

A little drawback of this tool is that generally the performance of the CRM NEXT goes from slowdowns that, despite lasting only a couple of seconds, generate issues at users after they work, I actually have talked to support regarding this drawback and it ne’er provides me solid answers or wat to stop this from happening that has very been one thing has caused discomfort.

What recommendations would you give to someone considering this product?

It’ terribly simple to use and customize, and person with no programming expertise may Implement end to finish answer with minimum guidance. System is 100 percent customizable and even legacy system integration could be a easy module with none programming.

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Saves Time

Cons

  • Less Generous
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