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BOSS

BOSSDesk

Composite Score
8.0 /10
CX Score
8.3 /10
BOSSDesk
8.0 /10

What is BOSSDesk?

BOSS Support Central and BossDesk takes IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting.

Company Details


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Awards & Recognition

BOSSDesk won the following awards in the IT Asset Management - Midmarket category

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BOSSDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BOSSDesk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

7
Since last award

98 Plan to Renew

4
Since last award

93 Satisfaction of Cost Relative to Value

15
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BOSSDesk?

0% Negative
11% Neutral
89% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Efficient Service

Feature Ratings

Average 86

Analytics and Reporting

92

Integrated Discovery

91

Advanced License Management

91

Software Usage Metering

87

Data Import Export and Aggregation

87

Software Recognition Library

85

Cloud License Management

84

Financial Analysis

84

End to End Lifecycle Management

83

Decentralized Management

78

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

88

Ease of Implementation

87

Business Value Created

87

Product Strategy and Rate of Improvement

87

Ease of Customization

87

Ease of IT Administration

86

Ease of Data Integration

86

Vendor Support

85

Availability and Quality of Training

83

Quality of Features

81

Breadth of Features

78

BOSSDesk Reviews

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

User friendly stand easy to use and navigate

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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