What is Customer Service - Midmarket (CSM) Software?
Customer service management (CSM) software supports an organization's interaction with current and potential customers. It uses data driven tools designed to help organizations drive sales and deliver exceptional customer experiences.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
Date compared on May 08, 2024