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Contact Center as a Service - Enterprise (CCaaS) Providers

Contact Center as a Service - Enterprise

What is Contact Center as a Service - Enterprise Providers?

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to utilize a provider’s software to administer incoming support, or inquiries from consumers in a hosted, subscription model.

Common Features

  • Multi Channel Intake Integration
  • Multi Channel Queue Management
  • Call Scripting and Call Flow Management
  • Screen Prompts
  • Workforce Management
  • Contact Center Analytics
  • Knowledge Management
  • Skills Based Routing
  • Call Recording
  • Contact Center Compliance Management
  • Ticket Management

Top Contact Center as a Service - Enterprise (CCaaS) Providers

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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