business continuity planning
Document and Maintain Your Disaster Recovery Plan
Blueprint: Infrastructure & Operations
The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
Case Study: Practical, Right-Sized DRP
Case Study: Infrastructure & Operations
Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.
DRP Workshop Summary for a Mid-Sized Insurance Company
Case Study: Infrastructure & Operations
The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT needed direction and focus to work through those details and create a workable disaster recovery plan.
The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT needed direction and focus to work through those details and create a workable disaster recovery plan..
Right-Sizing DRP Case Study of a State Government Agency
Case Study: Infrastructure & Operations
Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start.
Right-Sizing DRP Case Study of a State Government Agency. inf. case-study. Infrastructure & Operations. RPO RTO business continuity planning Downtime mission critical gap analysis business impact analysis. competing priorities actionable DRP complexity environment organization. Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start.. Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to start..
IT Strategy Case Study of a Large Manufacturing Company
Case Study: CIO
Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative strategy.
IT projects IT budget prioritization gap analysis business-IT alignment IT resources business goals implementation plan stakeholder buy-in. business complexity organic growth innovative strategy Increasing acquisitions people projects resources Company.
IT Strategy Case Study of a Midwestern Community College
Case Study: CIO
The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served. Many business-critical issues were not being sufficiently addressed due to poor incident response, lack of service level...
Many business-critical issues were not being sufficiently addressed due to poor incident response, lack of service level agreement, and ineffective handling of the project portfolio.
Return-to-the-Workplace Playbook
Blueprint: McLean & Company
As vaccines roll out and countries pass the peak of the pandemic, organizations are anxious to determine when and how to bring employees back to the workplace.
Case Study: Return-to-the-Workplace Playbook
Case Study: McLean & Company
Refer to this case study for an example of a return-to-the-workplace plan.
Requirements Gathering Case Study of a Large State Agency
Case Study: Applications
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering. The agency needed a practical approach to setting priorities, standardizing their processes, and...
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering.
Portfolio Management Case Study of Mid-Sized Credit Union
Case Study: Applications
The IT spending of a medium-sized credit union with 20 IT staff was inversely proportional to the strategic priorities of the company at large. Aligning spending with strategic goals, and getting the right IT skills and change and project management processes to deliver on alignment, was...
Summary & Success Developed a plan to reduce IT’s spending on its own internal projects and increase focus on IT projects required by other business units. Compared staff skills against needed coverage and competency requirements, and developed business cases for training and specific hiring requests.
IT Strategy Case Study of a Non-Profit Healthcare Provider
Case Study: CIO
A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A highly volatile political, social, and economic environment has forced the organization to rapidly adjust to new regulations,...
Info-Tech was recruited to help the organization devise an IT strategy to help the organization achieve the IT-business alignment it sought.
IT Strategy Case Study of a Mid-Sized Health Care Organization
Case Study: CIO
Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new course in order to successfully support the organization.
IT projects Business/IT alignment IT budget prioritization gap analysis IT resources business goals implementation plan stakeholder buy-in. complex healthcare market future growth new course Performance ability order organization.
Portfolio Management SOP for Retail Company
Case Study: Applications
Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that looked at the overall portfolio that took both strategic and operational projects into account.
Project Management IT budget Education strategic initiatives portfolio management IT resources IT Operations portfolio process. large strategic issues operational initiatives overall portfolio operational projects growth time organization process account.
Vendor Management Case Study of a Regional Grocery Chain
Case Study: Vendor Management
A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain situations. To solve the problem, they targeted a moderate-to-high level of maturity to gain effectiveness while limiting...
IT Strategy Case Study of a Mid-Sized Municipal Government
Case Study: CIO
The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the majority of the time.
Risk Management Case Study of a Regional Grocery Chain
Case Study: CIO
A 20-person IT department in a mid-sized regional grocery retailer received a mandate from its Board of Directors to reapproach and increase its risk management activities. Using Info-Tech's workshop and featured IT Risk Profile Tool, the grocery retailer was able to identify key areas of risk...
Risk Management Case Study of a Global Chemical Manufacturing Firm
Case Study: CIO
An Asian-headquartered chemical manufacturing organization with an 80-year history and facilities in over 20 countries wants to assess IT risks for its operations in the Americas. The company's American IT team participated in an Info-Tech workshop with the specific goals of becoming more...
The company's American IT team participated in an Info-Tech workshop with the specific goals of becoming more knowledgeable about IT risk management, identifying key issues, planning actions to reduce priority risks, and communicating more effectively about IT risk issues with executive leadership. .
Application Development Case Study of a Large Health Insurance Provider
Case Study: Applications
A health insurance provider that covers nearly 60 million people across all 50 states had high-priority mobile application and portal strategy projects on its agenda. Augmentation of their already mature application design and development process was in order.
Vendor Management Case Study of a Mid-Sized Electric Utility
Case Study: Vendor Management
A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no major problems existed, the small team's reliance on vendor support to deliver IT services demanded better vendor management...
Service Desk SOP for a Public Sector Organization
Case Study: Infrastructure & Operations
Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively.
Increasing staff organizational need service desk maturity requests. Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively..
Risk Management Case Study of a Small University
Case Study: CIO
A small university in the American mid-west needed to introduce its IT stakeholders to key risk concepts as part of a new, broader IT governance mission. By gaining a realistic and shared understanding of what risk really means, the IT department was able to build its internal brand as risk...
Service Desk SOP for an Energy Company
Case Study: Infrastructure & Operations
With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create a formal document to move forward with.
Service management service desk technician energy company service desk roles ticket triage ticket system ticket management. new service desk tool service desk processes following week formal document organization requirements.
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