Text-Based Customer Support Requirements Traceability Matrix

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Even if you’re not using a dedicated requirements management suite, you still need a way to trace requirements from inception to closure.

The traceability matrix covers:

  • Association ID
  • Technical Assumptions and Needs
  • Functional Requirement
  • Status
  • Architectural Documentation
  • Software Modules
  • Test Case Number

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Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

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