This blueprint will help you develop a strategy for text-based customer support across multiple channels, and equip you with an overview of the technologies necessary to enable scalable text-message based customer service.

Sections within this blueprint include:

  • Strategic Summary Template
  • Project Charter Template
  • Text-Based Service Channel Matrix
  • Text Messaging Business Case Assessment
  • Requirements Traceability Template

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Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

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Search Code: 81889
Published: October 6, 2016
Last Revised: October 3, 2016

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Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3
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