Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support


Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Understand the use cases and benefits of using text-based services for customer support, and establish how they align to your organization’s current service strategy.

Sections within this phase include:

  • Project Charter Template
  • Text-Based Service Channel Matrix
  • Text Messaging Business Case Assessment

Hide Details

Search Code: 81890
Published: October 6, 2016
Last Revised: October 3, 2016

Related Content

GET HELP Contact Us
VL Methodology