Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it. Identify the right applications that you’ll need to adequately support a text-based support strategy.

Sections within this phase include:

  • Requirements Traceability Template
  • Strategic Summary Template

Also In

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

Related Content

Hide Details

Search Code: 81894
Published: October 6, 2016
Last Revised: October 3, 2016

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.