Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations. This phase also includes finalization of final deliverables to present to key stakeholders. Create repeatable workflows and escalation policies for text-centric support.

Sections within this phase include:

  • Strategic Summary Template
  • Text Messaging Acceptable Use Policy Template

Also In

Drive Customer Convenience by Enabling Text-Based Customer Support

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

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Search Code: 81896
Published: October 6, 2016
Last Revised: October 3, 2016


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