Many ITSM tool implementations fail if they are performed hastily without proper time for decision making and resource allocation. Read this Executive Brief to:
- Understand why an implementation plan is critical to the success of the project.
- Learn why ITSM tool implementations can be difficult for service desks of all sizes.
- Understand Info-Tech's methodology and approach to building an implementation plan.
Complete this project to ensure the tool your organization has invested in will deliver the value that's expected.
