Service Support Strategy Roadmap – Continual Improvement Example

Author(s): Michel Hebert

This tool will help you create a roadmap for key service support initiatives, break them down into their component parts, and assess each for effort and value.

This tool requires Microsoft's Power Query add-in to be installed if you are using Excel 2013. Excel 2010 is not supported.

Tags

ITSM, service management, incident management, request fulfilment, change management, problem management, asset management, configuration management, continual service improvement, LEAN, process maturity, IT capabilities, service desk, help desk, organizational goals

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