Service Desk Consolidation Roadmap

Author(s): Natalie Sansone, Michel Hebert

Use this roadmap to identify and prioritize tasks that you need to complete in order to reach the vision of a consolidated service desk.

  • Identify where task interdependencies and risks come into play, or where additional resources are required.
  • Assign and prioritize tasks.
  • Plot tasks onto a timeline to manage workload.