Self-Service Portal Checklist

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this checklist as a self-evaluation of features and critiera to optimize the self-service portal to enable a shift left strategy. It includes optimization criteria for portal strategy, accessibility, design, features, knowledgebase, ticket submission, and continual improvement.

View the Complete Blueprint:

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.

Related Content

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019