Use this checklist as a self-evaluation of features and critiera to optimize the self-service portal to enable a shift left strategy. It includes optimization criteria for portal strategy, accessibility, design, features, knowledgebase, ticket submission, and continual improvement.
Self-Service Portal Checklist
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Optimize the Service Desk With a Shift-Left Strategy
The best type of service desk ticket is the one that doesn’t exist.
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Search Code: 94156
Published: September 25, 2020
Last Revised: September 25, 2020
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