Use this checklist as a self-evaluation of features and critiera to optimize the self-service portal to enable a shift left strategy. It includes optimization criteria for portal strategy, accessibility, design, features, knowledgebase, ticket submission, and continual improvement.
Self-Service Portal Checklist
Also In
Optimize the Service Desk With a Shift Left Strategy
The best type of service desk ticket is the one that doesn’t exist.
Related Content
Search Code: 94156
Published: September 25, 2020
Last Revised: September 25, 2020
Get Access
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.