The number of products in the ITSM space has grown substantially. Organizations do not know where to start, and often rely on price as their sole metric for procurement. The best tool is not the cheapest. It is crucial to learn the nuances between on-premises and SaaS-based tools for a successful negotiation. Vendors have well-honed negotiation techniques, so for IT professionals, negotiation tactics and licensing secrets will help them come to the table prepared.
This blueprint will walk you through the 10 secrets of ITSM licensing and will also review key contract negotiation tactics.