Consolidate Service Desk Scorecard Tool

Author(s): Natalie Sansone, Michel Hebert

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The purpose of this tool is to organize the data from up to six service desks that are part of a service desk consolidation initiative. Displaying this data in an organized fashion, while offering a robust comparative analysis, will facilitate the process of establishing a new baseline for the consolidated service desk.

This tool is designed to work in conjunction with the Consolidate Service Desk Assessment Tool, as part of the blueprint, Build a Service Desk Consolidation Strategy.

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