Small Enterprise Resources

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Executive Brief

This research provides you with the tool set to break down the complex, often overwhelming task of designing a DRP. Leverage this catered blueprint to navigate the...

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phases 1-4

This research provides you with the tool set to break down the complex, often overwhelming task of designing a DRP. Leverage this catered blueprint to navigate the...

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phase 1: Define Parameters for the DRP

This research provides your small enterprise environment with the tool set to break down the complex, often overwhelming task of designing a DRP.

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phase 2: Determine Impact of Downtime

This research provides your small enterprise environment with the tool set to break down the complex, often overwhelming task of designing a DRP.

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phase 3: Determine Recovery Workflow and Gaps

This research provides your small enterprise environment with the tool set to break down the complex, often overwhelming task of designing a DRP.

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phase 4: Create Recovery Procedures and Document

This research provides your small enterprise environment with the tool set to break down the complex, often overwhelming task of designing a DRP.

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...

Problem Ticket Template

Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...

List of Sample Problems

Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
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