Small Enterprise Resources

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...

Sample Communication Plan

When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live

BI Strategy and Roadmap Template

Use this template throughout this project to document findings as you conduct and complete assessments and key ideas and opportunities for your BI program.

Build a Reporting and Analytics Strategy – Executive Brief

Read this Executive Brief to understand key business drivers for refreshing your BI program.

Build a Reporting and Analytics Strategy – Phases 1-3

This storyboard will help you understand your existing BI environment, assess current capabilities, envision your future state BI, and formulate a comprehensive...

Build a Reporting and Analytics Strategy – Phase 1: Understand the Business Context and BI Landscape

This phase will help you establish the scope for your project by gathering detailed business context for the BI program, as well as helping you to understand your...

BI End-User Satisfaction Survey Framework

Use this framework to plan for your BI end-user satisfaction survey with a seven-step process.
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VL Methodology